BHA-FPX4102 Assessment 2: Emotional Intelligence

Christina’s comments affect the teamwork and collaboration in offering healthcare services. The two nurses understand that the inclusion of the doctors to make the adjustment in Maud’s case would be effective in improving his safety. However, Christina feels she is qualified in the field, and the nurses should not be telling her what to do with the patient. At first, Christina’s reply was rude, and she did not value the additional information that the two nurses were proposing to ensure patient safety. In case anything happens to the patient, all the nurses would be blamed, even though Christina would take much of the blame. Understanding each one’s opinion plays an imperative role in the healthcare system. For instance, it allows people to join the brain in solving or deciding an issue that involves a patient. However, when such measures are compromised, the patient would suffer an increased risk to health.  

Christina replies that “I do know what I am doing” this phrase has been the genesis of many problems in healthcare. The statement implies that one is a professional and can meet the patient outcome alone. In cases where each healthcare professional thinks that their methods are the correct ones, patients tend to suffer the most. The healthcare setting is complex, such that incorporating ideas from more than one professional tends to define the desired outcome, as explained by Pérez-Fuentes et al. (2019). A better culture in healthcare is defined by unity in healthcare delivery. For example, in the surgery room, the main surgeon is the most skilled in operation, yet teams of nurses surround them to ensure the success of the process. Therefore, teamwork is an essential tool in delivering quality healthcare, and it starts from understanding one’s emotions and other people around.  

Social skills are one of the key elements lacking in this scenario. Nurses who have better social skills are the best communicators. They take time to think before replying to their colleagues and are cautious about giving a reply that would not make them feel less important (Amini et al., 2019). These nurses are open to hearing both good news, where they turn to their team to gain support and decide on the best action to take in such a scenario. However, in the case provided, Christina has poor social skills. She wants other nurses to hear her out and implement what she has to say, while on the other hand, she belittles the nurses when they try to join in delivery care to Maud.  

Another element of emotional intelligence lacking in the scenario is empathy. Christina does not think how the nurses would feel about her replies. Worse still, she does not feel remorseful and even says sorry for her bad replies (Pérez-Fuentes et al., 2019). Instead, she went ahead to ask the nurses to implement a practice that the organization had not ratified. Nurses with a high sense of empathy can put themselves in someone’s situation. They take part in developing the people on their team and challenging the types of people who mistreat others. Again, they listen to those who need to be listened to. These are some of the significant features lacking in the scenario.  

The scenario would have turned out differently if Christina had demonstrated a high sense of empathy and social skills. Ana and Faith could have played a significant role in treating Maud. Christina would as well find a platform to teach Ana and Faith the reason behind her making such decisions about the patient. The three would form a better team and collaborate in offering healthcare to patients at the facility. The quality of the healthcare unit depends on the collaboration and unity of the healthcare professionals as they are directly in touch with the patients (Farmer et al., 2020). Again, the initial better reply from Christina would have improved the communication between the three for a better result for the patients. Therefore, demonstrating emotional intelligence in the healthcare setting is imperative for safety and quality of care.  

Also Read

BHA-FPX4102 Assessment 3: Cultural Competence

BHA-FPX4102 Assessment 4: Conflict Resolution

Emotional Intelligence on Self-Evaluation 

In my interaction with others, I enjoy hearing the opinion of other people and developing a positive coexistence within my team. I always support the application of vibrant and detailed terms within my conversation to inspire my team to learn. In many scenarios, I am fond of using simple terms in describing complex situations to allow everyone