How does Change Management Affect Patient Experience?

We have seen faster development in various projects, objectives, and results due to the movement in medicine around value-based treatment and patient-centeredness. Because of the specific nature of their work, nursing staff may function as adaptive intermediaries to explain this transition to patients and their relatives. Consequently, nursing professionals must understand the fundamentals of organizational change and how it influences patient outcomes (Arabi et al., 2022).

Kotter’s Model is the most widely used change approach in health care based on a comprehensive analysis of 38 research (Conway et al., 2017b). The eight stages in Kotter’s model are displayed on the slides. The first stage is to instill a sense of urgency, which teaches staff members how important it is to accept change. Kotter then advises assembling a change initiative, which may include caregivers, physicians, experts, and other medical professionals. The collaboration supports the development of vision and plan and eliminates barriers, which are phases 4 and 5. Setting short-term targets for the development team to complete over a few months is crucial if strategy implementation is to be accomplished. Step 7 advises change management to keep going after their staff have begun implementing the change. To determine what is functioning and what is not, one must keep track of and evaluate each transition stage. Professionals need to end up making the transition permanent in the last step. This indicates that one must establish an environment where change is continuously carried out and perpetuated. A nurse may do this by highlighting the benefits of the new adjustment and developing programs for training and growth that assist staff in acquiring the necessary abilities to accept the forthcoming transformation (Conway et al., 2017c).

The nursing staff is mainly in charge when Kotter’s approach is used in healthcare institutions. The research focused on rehabilitation clinics that aimed to increase service user engagement. The study adopted a nurse-led strategy to oversee the transition and employed Kotter’s 8-step paradigm. According to the findings, clinics have effectively achieved the change’s goals. Consequently, Kotter’s models will help healthcare professionals execute change administration and enhance the hospital experience for patients and their loved ones (PonceVega & Williams, 2021).

Care to Distinguish between Patient Experience and Patient Satisfaction

How does the service quality alter due to conceptual frameworks like Kotter’s? To respond to this topic, let us distinguish between patient satisfaction and patient experience. Patient experience is the culmination of a participant’s contact with clinical situations over their entire life. Contrarily, patient expectations are more closely related to patients’ satisfaction. The patients will have acquired a set of goals based on their prior circumstances, which may include the standards of care, the personalities of the nurses and physicians, and other aspects of medicine. The degree of patient outcomes depends on how well a company can live up to these standards. Patient satisfaction and engagement are two distinct concepts. In a facility, two patients could have the same process with the same personnel and equipment. However, since they each entered the institution with distinct assumptions, they will each experience a different amount of happiness (PonceVega & Williams, 2021).

Furthermore, we like to focus on the patients’ perspectives and degree of satisfaction with change monitoring and care collaboration. Change frameworks like Kotter’s concepts may encourage patient and physician participation, subtly enhancing patients’ experiences and contentment (Veltkamp, 2019).